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How
much time should I give to my customer past the terms on my invoice to settle
the invoice
We believe that your customers should honour your trading terms and if your
terms are 30 days, all accounts should be settled in 30 days.
We would always recommend that you attempt to collect all outstanding amounts at
the very earliest time as leaving outstanding debts for too long makes it harder
to collect.
What
are the benefit of employing a professional debt collection company?
People who owe money will usually always respond to bailiffs. The chances of
collecting outstanding monies will be far better if you are seen to be serious
about the debt from an early stage.
If I
gave online instruction, How long before you can act?
We can act on the same day that we get the instruction, but
we will always take full instruction from you.
Is your
approach aggressive?
From start to finish, all our staff that are involved in the recovery of your
money, are fully trained to deal with debtors on a daily basis. We understand
the behaviour and stalling tactics of debtors through several years of exposure
in this industry. Our approach is always fair and firm to ensure that we
maximise the money recovered.
What
Certifications do you hold?
We hold ISO9001:2000 Quality Certifications. We are ACEA
Certified (Association of Civil Enforcement Agencies).
How do
you go about collecting the money?
What we do and how we collect outstanding monies is dependent entirely on the
case. Lawson Maclaine debt collection department provides a fast, efficient
service that is totally free to the client. Trained administration staff work in
conjunction with certificated bailiffs to deliver outstanding customer service
with unrivalled results.
Can
you take instructions immediately online?
Yes we can take instructions in paper form and electronically via this web site.
Can I
download a form and fax it back to you?
Yes, you can download an instruction form from this website and fax it back. Once you download the form you will need Adobe Acrobat Software
which is freely available from the internet.
Is
there a long delay before you take action?
We aim to obtain the clients monies as quickly and professionally as possible
without causing disruption to the debtor. Normally we will act within 24 hours
unless you instruct otherwise.
How
much does your service cost?
The service we provide is free. A nominal fee becomes chargeable to the client
only when instruction is made in error and our bailiff’s have visited.
I
have an urgent case - can you help immediately?
Difficult cases where attention is needed straight away are dealt with on a
higher priority.
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